Privacy Policy

The Cheshire Cremation Company Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, communicate with us, or use our services.

1. Who We Are

Data Controller:
The Cheshire Cremation Company

2. What Information We Collect

We may collect and process the following categories of personal data:

a) Information you give us:

  • Full name

  • Email address

  • Telephone number

  • Postal address

  • Details relating to a deceased person and their next of kin

  • Payment and billing information

  • Personal messages, comments, or form inputs

  • Any documents uploaded through our client portal

b) Information we collect automatically:

  • IP address

  • Browser type and version

  • Device identifiers

  • Information about your visit (pages viewed, time spent, etc.)

  • Cookies and tracking data (see section 9)

3. Legal Bases for Processing

We rely on the following lawful bases to process your data:

  • Consent – where you have given clear permission.

  • Contractual obligation – to provide services you have requested.

  • Legal obligation – for compliance with laws (e.g., death registration, HM Coroner).

  • Legitimate interest – to improve our services and secure our site.

4. How We Use Your Information

We use your personal data to:

  • Provide and manage funeral and cremation services

  • Respond to your enquiries and instructions

  • Comply with legal and regulatory requirements

  • Process payments and issue invoices

  • Provide updates or changes regarding your case

  • Send service-related communications

  • Improve and secure our website

5. Sharing Your Information

We do not sell your data. We may share your personal data with:

  • Crematoria and funeral suppliers

  • Medical professionals (e.g., for paperwork or authorisation)

  • HM Coroner, where applicable

  • IT service providers (website, email, document storage)

  • Legal or regulatory authorities if required by law

  • Payment processors (we do not store full card details)

All third parties are contractually required to process your data securely and in compliance with data protection laws.

6. Data Retention

We retain personal data:

  • For as long as necessary to provide our services and meet legal obligations

  • Funeral-related documents: typically kept for 7 years

  • Enquiries without service follow-up: retained for no more than 12 months

You may request deletion of data earlier if permitted by law.

7. Your Rights

Under the UK GDPR, you have the following rights:

  • Access – Request a copy of the data we hold on you

  • Rectification – Request correction of inaccurate data

  • Erasure – Request deletion of your data ("right to be forgotten")

  • Restriction – Limit how we use your data

  • Objection – Object to certain uses (e.g. marketing)

  • Portability – Request transfer of data to another provider

  • Withdraw Consent – at any time, if we rely on consent

To exercise your rights, email us at [Insert Email Address].

If you are unsatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

8. How We Protect Your Data

We use appropriate physical, technical, and organisational security measures to protect your data, including:

  • SSL encryption for website forms

  • Secure servers and password-protected systems

  • Restricted access to authorised personnel only

  • Regular backups and secure deletion protocols

9. Cookies and Tracking Technologies

We use cookies to:

  • Ensure website functionality

  • Improve user experience

  • Understand website traffic (analytics)

You can manage cookie preferences through your browser settings. See our Cookie Policy for more detail.

10. Transfers Outside the UK

We do not routinely transfer personal data outside the UK. If we must do so (e.g., for cloud services), we ensure appropriate safeguards are in place, such as standard contractual clauses.

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website. If we make significant changes, we will notify you by email or website notice.

12. Contact Us

If you have questions or concerns about your data or this policy, please contact:

The Cheshire Cremation Company Ltd
03333 580 356